In the world of compliance and usability, break/fix roles have now escalated to the need for a more proactive approach for our end users.
As IT professionals, we must proactively monitor our infrastructure to identify the issues before they become impactful. Unfortunately, the lack of time and daily management makes this level of support just out of grasp.
To help bridge the gap, VirtuStation has partnered with large security firms to develop a tool that mitigates all of these concerns in one package.
The VirtuActive package fills all the voids that IT professionals need in their infrastructure:
Proactive Monitoring: It only makes sense that your workstation is using sensors to ensure that all systems are a go! To keep downtime to a minimum and productivity to a maximum for both users and IT professionals, VirtuStation provides early detection of issues and proactive notifications to alert you when there are potential complications in a system.
Patch Management: Updates to workstations are some of the most critical necessities in regards to security and compliance. With Zero-Day threats on the rise, patching all devices in the infrastructure is a must to ensure proper steps are taken in mitigating risk. These patches go beyond the system and ensure third-party applications (Adobe, Google, Dropbox, etc) are also covered. Those mid-day updates and reboots are a thing of the past.
Anti Virus: Proactive scanning of threats and malicious activity on workstation machines has been a necessity in security for years. Security is measured in layers, with one of the thickest layers in endpoint security being anti-virus.
VirtuStation Service Desk: Remote administration of workstations has become the first tier of support for most IT departments. By understanding the extent of an issue, professionals can gauge how much support is actually required to resolve an end user’s issue. The inefficient use of resources provides delays to projects and tasks that could have been managed by a service desk technician. Offering the first line of defense, VirtuStation provides support for your end users’ issues without needing to involve higher-tier support. This allows VirtuStation to jump into a user’s machine, correct the issue, and provide a report of the solution to your IT staff without any loss of resources. We work with you to support your environment, whether you need a second hand to manage issues or just temporary coverage.